1. Order Confirmation

Orders are subject to product availability, pricing confirmation and acceptance by Padmambha Plastics.

We may contact customers to verify quantities, delivery addresses, transport arrangements and applicable charges before dispatch.

2. Delivery Coverage

Delivery availability depends on the destination, products ordered and availability of suitable transport services.

Customers should contact our team to confirm whether delivery or transport arrangements are available for their location.

3. Processing and Dispatch

Processing and dispatch times vary according to stock availability, order quantity, packing requirements and transport arrangements.

Any estimated dispatch or delivery timeline will be communicated during order confirmation. Such timelines are estimates unless expressly agreed otherwise.

4. Shipping and Transport Charges

Transport, handling, packing and delivery charges, where applicable, will be communicated before the order is finalised.

Charges may vary based on destination, shipment weight, volume, product type and transport provider.

Free shipping is not automatically included unless specifically confirmed for an order.

5. Wholesale and Bulk Transport

For dealer and bulk orders, transport may be arranged through an agreed transport operator.

Customers should provide accurate transport details, contact information and destination instructions.

Responsibility for freight charges and collection arrangements will be confirmed when the order is accepted.

6. Delivery Delays

Delivery may be affected by weather, road conditions, holidays, carrier delays, stock shortages or circumstances beyond our reasonable control.

We will make reasonable efforts to communicate material delays when information is available.

7. Receiving Your Order

Customers are requested to inspect packages and verify the number of cartons or parcels received.

If visible damage, missing packages or discrepancies are noticed, please record the issue with the transport provider where possible and contact Padmambha Plastics promptly.

Keep photographs, invoices, packing details and transport receipts to help us review the concern.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery addresses, mobile numbers and transport instructions.

Additional costs caused by incorrect or incomplete information may be payable by the customer, subject to prior communication.

9. Order Tracking and Support

Where shipment tracking or transport consignment details are available, they may be shared with the customer.

For assistance, contact us with your invoice number, order details or transport reference.

10. Returns and Delivery Issues

Any request involving damaged, incorrect or defective goods will be reviewed in accordance with the applicable order terms and consumer protection laws.

Please contact our team before returning goods so that the appropriate procedure can be confirmed.